Shipping policy

Order Processing

All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Timeline

Standard delivery across India takes 7–9 business days from the date of dispatch.
Delivery timelines may vary slightly depending on your location, weather conditions, or courier service delays.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Any promotional free shipping offers will be clearly mentioned on our website.

Order Tracking

Once your order has been shipped, you will receive a tracking link via email or SMS/WhatsApp (where applicable) so you can monitor your shipment.

Delivery Attempts

Our courier partner will make delivery attempts as per their standard policy.
If a delivery cannot be completed due to an incorrect address or unavailability of the recipient, additional shipping charges may apply for re-delivery.

Incorrect Shipping Information

Please ensure that your shipping address, phone number, and other details are accurate while placing your order. Queen's is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

Damaged or Lost Shipments

If your package arrives damaged or appears to be lost during transit, please contact us within 62 hours of delivery (or the expected delivery date). We will work with the courier partner to resolve the issue as quickly as possible.